Find alternate phone number for 911calls

With an estimated 58 percent of all wireless calls coming from indoors, the FCC realized a large portion of emergency calls were likely not to deliver a location at all. Tests performed in by an FCC-sponsored group and later by independent consultants had shown new wireless-location technologies frequently provided better indoor accuracy than GPS-based technologies. At the heart of the proposed rules were two requirements :. Within five years, carriers would have to deliver that level of accuracy for 80 percent of all indoor calls. The rules were considered aggressive but attainable by police, firefighters, medical responders, many technologists, and cellular engineers.

The carriers disagreed. Sprint Corp. The rules no longer required the carriers to show they were delivering locations for indoor calls. All calls, coming from outdoors and indoors, would be measured together. The percentages of calls that would have to deliver an accurate location were reduced , from 67 percent in the first two years to 40 percent. The deadline for 80 percent of calls delivering an accurate indoor location was extended from five years to six. Removed from the rules was a requirement to deliver a location for callers in multi-story buildings.

In its place is a requirement that within three years carriers come up with an independently verified way to measure vertical location and deploy by the technology to just the top 50 wireless markets nationwide.

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The FCC had proposed requiring carriers to provide vertical locations nationwide within three years for 67 percent of indoor calls. The carriers also got their way in pushing for a so-called Nationwide Emergency Address Database , which would provide a dispatchable address that includes street address, apartment number, suite, floor and other location information for just 25 percent of the population.

The database, which is required to be built by , would be populated with the addresses of Wi-Fi and Bluetooth devices operated by companies, retail establishments, and individual homeowners that smartphones access and can be used to broadcast their locations. But in the end, the carriers asked only the dispatcher associations to negotiate, other groups argued. Left out were a range of associations, including police, sheriffs, firefighters, emergency medical responders, the elderly, the deaf, abused women, utility regulators, and others who strongly supported the initial rules, members from these groups said.


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A frequent speaker and attendee at APCO events, Rosenworcel was the key player helping guide the creation of less-stringent rules, sources inside the FCC said. The two Republican commissioners preferred the altered rules.

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The carriers and the associations, aligning with their state chapters and groups supported by the wireless carriers, collectively spent millions of dollars to file dozens of comments in support of their alternate rules and convinced other large groups and corporations to do the same. The record they built overwhelmed the smaller and less-financed groups. And it was a record the FCC is required by law to consider. As a legal matter, the FCC has to consider all the submissions or risk future lawsuits, the official said. TruePosition Inc. The group published a list of comments from dispatchers nationwide complaining about poor location technology and created other promotional campaigns.

APCO offers companies corporate partnerships , which includes benefits based on the amount of money a company gives, such as access to APCO board members and executive staff. Sprint is not a corporate partner.

How “911” Became the Emergency Call Number in North America

TeleCommunication Systems and Intrado rely heavily on business from the largest wireless carriers, according to sources knowledgeable about the contracts who asked for anonymity for fear of retribution from the carriers. There are significant differences between E service and traditional service and you should know how E differs in both reliability and effectiveness from traditional With E service, when you dial , your telephone number and registered address is simultaneously sent to the local emergency center assigned to your location, and emergency operators have access to the information they need to send help and call you back if necessary.

Customers in locations where the emergency center is not equipped to receive, capture or retain your telephone number and address have basic or limited E With basic or limited E, the local emergency operator answering the call may not have your call back number or your exact location, so you must be prepared to give them this information. FreedomVoice will not give you notice of the upgrade. Certain customers do not have access to either basic or E In that case your call will not be directed to a local emergency operator who may be better equipped to provide assistance.

A trained agent at the emergency call center will ask for the name, telephone number and location of the customer calling , and then contact the local emergency center for such customer in order to send help.

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In addition, if you use certain portable Devices, your calls will be routed to the Freedom IQ hosted PBX service national emergency call center. Emergency personnel do not receive your phone number or physical location when your call is routed to the Freedom IQ hosted PBX service national emergency call center. You authorize us to disclose your name and address to third-parties involved with providing Dialing to you, including, without limitation, call routers, call centers and local emergency centers.

You should inform all household residents, guests and other third persons who may be present at the physical location where you utilize FreedomVoice services of the important differences in and limitations of FreedomVoice dialing as compared with basic or E It is your responsibility, in accordance with the instructions that accompany each device, to place the sticker on each device that you use with FreedomVoice service.

If you did not receive a sticker with your device, or you require additional Stickers, please contact our Customer Care department at ext.

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For each phone line that you utilize with FreedomVoice service, you must register with FreedomVoice the physical location where you will be using that phone line. Your initial location will be registered as a part of subscribing to FreedomVoice service. In addition, you are agreeing to cooperate with efforts made by FreedomVoice to continue to provide you with E service. For example, it is incumbent on you to confirm the accuracy of your physical address via your online account if you have any changes, additions or transfers of phone numbers.

If you have a service outage due to a suspension of your account due to billing issues or for any other reason, you will not be able to use any Bandwidth calling services for any calls, including for emergency calls. VoIP services are technically capable of being used in locations that are not associated with the traditional geographic area of a telephone number.

These capababilities can cause problems however. For Basic Services or E to be accurately routed to the appropriate emergency call center, the Customer must provide accurate DID telephone numbers as the call-back telephone number for all calls and accurate address information. Additionally, if you are using the service in a location that uses a different area code than the area code in the number you are using with your VoIP service, when you dial you may not be able to reach any emergency personnel.

Even if you do reach emergency personnel, your call may not reach the emergency personnel near your actual physical location and the emergency personnel may not be able to transfer your call or respond to your emergency. Failure to provide a correct physical address in the correct format may cause all Basic Service or E calls to be routed to the incorrect local emergency service provider. Furthermore, use of any Bandwidth calling service from a location other than the location to which such service was ordered, i. It is important that you register accurate location information every time you move the equipment associated with your Bandwidth calling service.